refurbished iPhone wholesale warranty
Our refurbished iPhone wholesale warranty is about 30 days and covers approved functional issues with a clear RMA process for wholesale shipments. It is built for procurement managers who need supplier risk clarity — not vague “as-is” lots. Start a claim with sales@vidaphone.shop or +852 4641 6474, include order details and photos, and we will guide replacement or credit options. Battery health below the stated quote threshold can qualify when documented.
Warranty language on this page stays aligned with our About FAQ: about 30 days, clear RMA, and human support on credits or replacements. We do not invent extra coverage windows online.
Cosmetic grade disputes should reference the grade sold on the quote. Pair this page with Phonecheck grading guidance before you place large restocks.
International buyers use the same contact path; return logistics and Incoterms are confirmed per approved claim so duties and freight are not a surprise.
Frequently asked questions
What does the 30-day warranty cover?
We publish about a 30-day warranty on wholesale devices for approved functional issues after delivery. Contact sales@vidaphone.shop or +852 4641 6474 for a replacement or credit discussion on eligible claims.
What is not covered under warranty?
Physical damage after delivery, unauthorized repairs, liquid damage, and issues outside the quoted grade or configuration are typically excluded. Exact exclusions for your order are confirmed with sales when a claim is reviewed.
How do I start an RMA or return for a wholesale shipment?
Email sales@vidaphone.shop or WhatsApp +852 4641 6474 with your order reference, IMEI or unit identifiers if available, a short issue description, and photos or video. Wait for RMA approval before returning any devices.
What is your dead-on-arrival (DOA) process and timeline?
Report suspected DOA units as soon as you inspect the shipment. Early notice helps us prioritize testing and replacement or credit options under the wholesale warranty window.
Who pays return shipping on approved warranty claims?
Return shipping responsibility is confirmed when the claim is approved. Do not ship units back until sales issues RMA instructions so labels and addresses stay correct.
Do you replace or refund when a claim is approved?
Approved claims are typically handled as replacement or credit, depending on stock and the issue. Sales confirms the remedy before you return goods.
Does battery health below the stated threshold qualify for RMA?
Yes, when a unit falls below the battery-health mix stated on your quote (we target 80%+ unless otherwise written), document the reading and open an RMA discussion with sales.
Can international buyers use the same RMA process?
Yes. International buyers contact the same sales channels. Shipping method, duties, and return routing for approved claims are agreed case by case for the destination country.
Ready for a wholesale quote?
MOQ from 10 units (mix models OK). WhatsApp +852 4641 6474 or email sales@vidaphone.shop with model, grade, storage, and quantity.