This Privacy Policy describes how Vidaphone handles personal data in connection with vidaphone.shop and our wholesale business.
1. Who controls your data
Vidaphone (“we”, “us”, or “our”) operates https://vidaphone.shop and handles personal data related to wholesale inquiries and website use.
Contact: Flat F, 18/F, World Tech Centre, 95 How Ming Street, Kwun Tong, Hong Kong; email sales@vidaphone.shop; phone +852 4641 6474.
2. Scope
This Privacy Policy explains how we collect, use, store, and share personal data when you visit the Site, submit an inquiry form, email or message us, or otherwise deal with us as a business customer or prospect.
This Site is aimed at business customers. If you provide someone else’s details, you confirm you are allowed to do so.
3. Data we collect
Identity and contact data: name, company name, email address, phone / WhatsApp number, and similar details you submit.
Inquiry and order data: models, quantities, grades, shipping preferences, and related correspondence.
Technical data: IP address, browser type, device information, pages viewed, and approximate location derived from IP, collected via server logs and (where enabled) analytics or chat tools.
We do not intentionally collect special-category (sensitive) personal data through the Site.
4. How we use data
To respond to inquiries, provide quotes, process orders, arrange shipping, and handle warranty / RMA requests.
To communicate with you by email, phone, or WhatsApp about your inquiry or order (including order updates).
To operate, secure, and improve the Site (including troubleshooting, fraud prevention, and analytics).
To comply with legal obligations and enforce our Terms of Service.
We do not sell your personal data.
5. Legal bases (where applicable)
Depending on your location, we rely on one or more of: performance of a contract or steps prior to contract; our legitimate interests in running a wholesale business and securing the Site; and consent where we ask for it (for example optional marketing).
For Hong Kong Personal Data (Privacy) Ordinance purposes, we use personal data for the purposes stated at or before collection, or closely related purposes.
6. Sharing
We may share data with service providers who help us operate the Site and business (for example hosting, email, CRM/spreadsheet tooling, chat, analytics, and logistics partners), under appropriate confidentiality obligations.
We may disclose data if required by law, regulation, or lawful request, or to protect our rights, customers, or the public.
If we restructure or transfer business assets, data may transfer as part of that transaction subject to this Policy or equivalent protections.
7. International transfers
We are based in Hong Kong. Service providers or correspondents may process data in other countries. Where we transfer personal data, we take steps appropriate to the context to protect it.
8. Retention
We keep inquiry and customer records for as long as needed to fulfill the purposes above, including warranty support, accounting, and legal retention needs, then delete or anonymize them when no longer required.
9. Security
We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure; please use strong unique passwords for any accounts you control and notify us of suspected misuse.
10. Cookies and similar technologies
The Site may use essential cookies for basic functionality and, where configured, analytics or chat cookies. You can control cookies through your browser settings. Blocking some cookies may affect Site features.
11. Your rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal data, or to object to or restrict certain processing, and to withdraw consent where processing is consent-based.
To exercise these rights, email sales@vidaphone.shop. We may need to verify your identity before responding. You may also complain to the Office of the Privacy Commissioner for Personal Data in Hong Kong or your local supervisory authority.
12. Children
The Site is not directed to children. We do not knowingly collect personal data from children for wholesale services.
13. Changes
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Material changes may also be highlighted on the Site or by email where appropriate.
14. Contact
Privacy questions: sales@vidaphone.shop | +852 4641 6474 | Flat F, 18/F, World Tech Centre, 95 How Ming Street, Kwun Tong, Hong Kong.